CareCall AI

Staff Dashboard

At-a-glance view of today's shifts, client calls, open incidents, and pending tasks. Staff see exactly what they need to do and when. Quick-access stats keep everyone informed and ready.

Rota Management

Month, week, and day views for building and managing staff schedules. Create recurring patterns, assign areas, and allocate shifts. Staff see their schedules instantly on mobile with real-time updates.

Analytics & Reports

Multi-metric dashboards with interactive charts covering every aspect of your care operations — from shift coverage and incident trends to training completion and payroll summaries. Export data for stakeholders and CIW.

Training Academy & AI Course Builder

A complete learning management system built into CareCall AI. Create, assign, and track mandatory and optional training across your entire team. Monitor completion rates, flag overdue certificates, and ensure your workforce is always compliant.

• AI-powered course creation in minutes
• Module-based learning with quizzes
• Certificate tracking and expiry alerts
• Assign courses to individuals or teams
• Completion analytics and compliance reports

Client / Service User Management

Add, edit, and manage all your service users in one place. Store personal details, medical conditions, care plans, emergency contacts, GP information, and visit schedules. Every client has a complete profile that carers can access on their phone before each visit.

• Full client profiles with medical history
• Care plan documentation and review dates
• Emergency contact details and GP info
• Visit schedule and preferred carer assignment
• Condition and allergy alerts for carers
• Link to all care logs, incidents, and notes

Admin Approval Workflows

A centralised approval queue where managers handle all pending requests in one place. Leave requests, expense claims, incident reviews, and training requests all flow through a structured approval workflow with full audit trails. Nothing slips through the cracks.

• Unified approval queue for all request types
• One-tap approve or reject with notes
• Urgency flagging for time-sensitive items
• Full audit trail — who approved, when, and why
• Push notifications for new pending approvals
• Expense claims with receipt attachments and mileage tracking

Push Notifications & Alerts

Never miss anything important. CareCall AI sends real-time push notifications for new messages, shift assignments, approval decisions, incident reports, training reminders, and priority announcements. Managers can broadcast critical alerts to the whole team with read-receipt tracking.

• Real-time push notifications on mobile and desktop
• Priority-based announcements (Critical, High, Normal, Low)
• Read receipts and acknowledgement tracking for announcements
• Shift assignment and rota change alerts
• Approval decision notifications (leave, expenses, etc.)
• Training due and overdue reminders
• Incident alert escalation to managers

Fuel & Mileage Tracking

Take the pain out of expense claims. CareCall AI automatically tracks mileage between client visits using GPS data, and staff can log fuel purchases with receipt photos directly in the app. Managers get full visibility of travel costs across the team with HMRC-rate reimbursement calculations built in.

• Automatic mileage calculation from GPS clock-in/out data
• Fuel receipt logging with photo uploads
• HMRC mileage rate calculations (45p/25p per mile)
• Per-staff and team-wide expense reporting
• Manager approval workflow for expense claims
• Monthly and quarterly expense summaries for accounts

Staff Profiles & Quick Access

Every staff member has a rich profile with one-tap access to their details, documents, training records, and activity history. Clean tile navigation means carers spend less time navigating and more time caring.

• Photo, role, area, and status at a glance
• Visit stats — total visits, punctuality, and courses
• Quick-access tiles for files, training, and activity
• DBS, supervision, and compliance tracking
• Works beautifully on mobile devices
• Same tile design across Profile, Assets, and Admin

Automatic Invoicing System

Let CareCall AI handle your billing. Invoices are generated automatically from completed visits, matched against service agreements and hourly rates. Whether you're billing local authorities, the NHS, or private clients — every invoice is accurate, professional, and audit-ready.

• Auto-generate invoices from completed visit data
• Itemised by service user, dates, and hours delivered
• Multiple billing clients (councils, NHS, private)
• Professional PDF invoices with your branding
• Payment tracking and ageing reports
• Automatic invoice scheduling (weekly, monthly)
• Credit notes and adjustments
• Export to accounting software (CSV, PDF)