CareCall AI
Not Just an App — A Fully Integrated Management Platform
CareCall AI is a complete workforce management platform for your care agency. It keeps your staff compliant, your service users cared for, and everyone safe — from the control room to the doorstep. Real-time GPS tracking, intelligent rota management, integrated care documentation, CIW compliance tools, AI-powered training, and so much more.
Available on mobile
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98%
Shift Coverage
156
Calls This Week
24
Staff Members
What is CareCall AI?
CareCall AI is a comprehensive care management platform that brings together every tool a domiciliary care agency needs into one unified system. No more juggling separate apps for scheduling, care logs, incident reports, and messaging — CareCall AI does it all.
Developed in Denbighshire by Accredilink Community Response Taskforce, CareCall AI was born from real experience delivering domiciliary care across North Wales. Every feature exists because a real carer or coordinator needed it. From the GPS control room that gives coordinators live operational visibility, to the mobile app that lets carers document visits with a few taps — this platform was built by people who truly understand the job.
Unlike generic care management software, CareCall AI is designed specifically for Care Inspectorate Wales (CIW) compliance. Incident reporting, care documentation, training tracking, and audit trails all follow Welsh regulatory requirements from day one.
Everything You Need, In One Place
CareCall AI combines ten integrated modules that work together seamlessly — no integrations needed, no data silos, no switching between systems.
Real-Time GPS Control Room
Track your entire care team in real-time on an interactive map. See who’s on shift, where they are, and which service users they’re visiting. The control room gives coordinators complete operational visibility with live location updates every 15 seconds.
Integrated Care Documentation
Carers clock in and out of visits with automatic GPS verification. Each visit captures mood assessments, food and fluid intake, personal care tasks, and detailed notes — creating a comprehensive care record that satisfies CIW requirements.
Incident & Safeguarding Hub
Structured incident reporting covering falls, medication errors, injuries, near misses, safeguarding concerns, and complaints. Each report captures severity, witnesses, medical attention, and whether the incident is CQC/CIW notifiable — with full audit trails.
Intelligent Rota Management
Build and manage rotas with month, week, and day views. Create recurring shift patterns, assign staff to areas, and manage allocations. Staff see their schedules instantly on mobile with real-time updates when changes are made.
Training Academy & AI Course Builder
A built-in learning management system with course library, assignment tracking, completion analytics, and certificate management. The AI Course Builder lets managers create professional training courses in minutes — no instructional design expertise needed.
Advanced Analytics & Reporting
Comprehensive dashboards with bar charts, pie charts, line graphs, and scatter plots covering shifts, incidents, staff performance, training completion, leave patterns, payroll, and expenses. Filter by 7, 30, or 90-day periods with export capabilities.
Priority Messaging & Announcements
Built-in communication hub with personal messaging, team chat, and priority-based announcements. Managers can broadcast critical, high, normal, or low priority messages with acknowledgement tracking to ensure important updates are read by every team member.
Leave, Expenses & Payroll
Integrated leave request system with approval workflows, expense claim tracking, and payroll period management. Managers can approve or reject requests, track hours worked, manage pay rates, and maintain complete financial oversight of their team.
Mobile App — Works Offline
Carers access everything from their phone with our Progressive Web App that also runs natively on iOS and Android. Biometric login, offline capability, push notifications, GPS tracking, and a clean mobile-first interface designed for use in the field.
CIW Compliance Suite
Purpose-built for Welsh care providers. Incident reporting follows CIW notification requirements, training tracking meets regulatory standards, care documentation captures everything inspectors look for, and full audit trails provide evidence of compliance.
See It in Action
A glimpse inside CareCall AI — from the coordinator's control room to the carer's mobile interface.
Good morning, Sarah
Online12
On Shift
47
Calls Today
2
Incidents
3
Training Due
Today's Calls
Mrs. Williams
08:00
Mr. Hughes
09:30
Mrs. Evans
11:00
Mr. Jones
13:00
Staff Dashboard
At-a-glance view of today's shifts, client calls, open incidents, and pending tasks. Staff see exactly what they need to do and when. Quick-access stats keep everyone informed and ready.
GPS Control Room
Live map showing all active staff and service user locations. Coordinators can see shift status, send messages, and manage operations in real-time with location updates every 15 seconds.
Active Staff (5)
February 2026
Rota Management
Month, week, and day views for building and managing staff schedules. Create recurring patterns, assign areas, and allocate shifts. Staff see their schedules instantly on mobile with real-time updates.
Care Logs
Detailed care visit records capturing mood, nutrition, personal care, and carer notes. Searchable and filterable for easy access during audits. Every visit creates a comprehensive care record.
Recent Care Logs
FilterMrs. Williams
08:45Carer: Sarah J.
Mr. Hughes
10:15Carer: Katie L.
Mrs. Evans
11:30Carer: Rob W.
Analytics Overview
Shifts Completed
847
Total Shifts
98.2%
Attendance
12
Incidents
Analytics & Reports
Multi-metric dashboards with interactive charts covering every aspect of your care operations — from shift coverage and incident trends to training completion and payroll summaries. Export data for stakeholders and CIW.
Mobile Experience
Clean, intuitive mobile interface for carers in the field. Clock in with GPS, log care notes, report incidents, and check schedules — all from their phone. Works offline and syncs when back online.
Hi Sarah
Current Visit
Mrs. Williams
12 High Street, Denbigh
Quick Actions
Log Care
Clock Out
Incident
Messages
Next Visit
Mr. Hughes
09:30 — Oak Lane
Training Academy
Manual Handling
85% complete
Safeguarding Adults
62% complete
Medication Admin
100% complete
Infection Control
40% complete
Team Compliance
18
Up to Date
4
Due Soon
2
Overdue
Training Academy & AI Course Builder
A complete learning management system built into CareCall AI. Create, assign, and track mandatory and optional training across your entire team. Monitor completion rates, flag overdue certificates, and ensure your workforce is always compliant.
- AI-powered course creation in minutes
- Module-based learning with quizzes
- Certificate tracking and expiry alerts
- Assign courses to individuals or teams
- Completion analytics and compliance reports
Clock In/Out & Visit Logging
Carers clock in when they arrive at a service user's home and clock out when they leave. GPS location is captured automatically to verify attendance. During the visit, they log mood, food & fluid intake, personal care tasks, and detailed notes — building a comprehensive care record with every call.
- GPS-verified clock in and clock out
- Automatic visit duration tracking
- Mood assessment with emoji scale
- Food, fluid & personal care logging
- Free-text notes for detailed observations
- Photo attachments for wound care etc.
Clocked In
10:02 AMMrs. Williams
12 High Street, Denbigh
Log Care
Mood
Food Intake
Fluid Intake
Personal Care
Notes
Service Users
+ Add ClientMrs. Gwen Williams
Age 82
12 High Street, Denbigh
Mr. Idris Hughes
Age 74
5 Oak Lane, Ruthin
Mrs. Megan Evans
Age 88
23 Castle Road, Conwy
Client / Service User Management
Add, edit, and manage all your service users in one place. Store personal details, medical conditions, care plans, emergency contacts, GP information, and visit schedules. Every client has a complete profile that carers can access on their phone before each visit.
- Full client profiles with medical history
- Care plan documentation and review dates
- Emergency contact details and GP info
- Visit schedule and preferred carer assignment
- Condition and allergy alerts for carers
- Link to all care logs, incidents, and notes
Sick & Leave Management
Staff submit leave requests directly through the app — annual leave, sick leave, compassionate leave, or training days. Managers receive instant notifications and can approve or reject requests with a single tap. The system automatically tracks Bradford Factor scores and absence patterns to help identify concerns early.
- Annual, sick, compassionate & training leave types
- One-tap approval or rejection for managers
- Bradford Factor scoring for absence monitoring
- Automatic rota conflict detection
- Leave balance tracking per staff member
- Absence pattern reports for HR oversight
Leave Requests
Katie Lewis
Annual Leave
Rob Williams
Sick Leave
Amy Morgan
Training Day
Recent Decisions
Bradford Factor Scores
Approval Queue
7 Awaiting Action3
Leave
2
Expenses
1
Incidents
1
Training
Leave Request
Submitted by Katie Lewis
Annual Leave — 24-28 Feb (5 days)
Expense Claim
Submitted by Rob Williams
Mileage — £47.50 (94 miles)
Incident Review
Submitted by Sarah Jones
Fall — Mrs. Williams (Low severity)
Training Request
Submitted by Amy Morgan
Advanced Safeguarding — External course
Expense Claim
Submitted by Dan Thomas
PPE Supplies — £23.80
Admin Approval Workflows
A centralised approval queue where managers handle all pending requests in one place. Leave requests, expense claims, incident reviews, and training requests all flow through a structured approval workflow with full audit trails. Nothing slips through the cracks.
- Unified approval queue for all request types
- One-tap approve or reject with notes
- Urgency flagging for time-sensitive items
- Full audit trail — who approved, when, and why
- Push notifications for new pending approvals
- Expense claims with receipt attachments and mileage tracking
Direct Chat & Team Messaging
Built-in messaging so your team never needs WhatsApp or personal phones for work communication. One-to-one direct messages, team group chats, and priority announcements — all within CareCall AI. Messages are secure, auditable, and tied to your organisation.
- One-to-one direct messaging between staff
- Team and group chat channels
- Priority-based announcements (Critical, High, Normal, Low)
- Read receipts and acknowledgement tracking
- Push notifications for new messages
- Secure — no personal phone numbers shared
Online
Hi Sarah, just wanted to check — is Mrs. Williams' medication still the same?
09:14
Yes, no changes. Same dosage as last week. Check the care plan for details.
09:15 ✓✓
Perfect, thanks! Also she seemed a bit low yesterday — I'll keep an eye today.
09:16
Good thinking. Log it in the mood assessment so we can track it. Thanks Katie 👍
09:17 ✓✓
Type a message...
Notifications Centre
Mark All ReadIcy Roads Warning — Extra Care Required
All staff: Roads are icy across Denbighshire this morning. Allow extra travel time and take extreme care when walking to clients' doors. Report any concerns immediately.
New shift assigned
You have been assigned to Mr. Hughes — tomorrow 09:30
2m ago
Leave approved
Your annual leave request (24-28 Feb) has been approved
15m ago
New message from Katie L.
Re: Mrs. Williams medication query
23m ago
Incident logged
Rob W. reported a near miss at 23 Castle Road
1h ago
Training due reminder
Manual Handling refresher expires in 7 days
3h ago
Weather alert
Heavy rain forecast 2-6PM — drive safely
5h ago
Push Notifications & Alerts
Never miss anything important. CareCall AI sends real-time push notifications for new messages, shift assignments, approval decisions, incident reports, training reminders, and priority announcements. Managers can broadcast critical alerts to the whole team with read-receipt tracking.
- Real-time push notifications on mobile and desktop
- Priority-based announcements (Critical, High, Normal, Low)
- Read receipts and acknowledgement tracking for announcements
- Shift assignment and rota change alerts
- Approval decision notifications (leave, expenses, etc.)
- Training due and overdue reminders
- Incident alert escalation to managers
Live Weather Alerts
Because your carers work outdoors and travel between clients, weather matters. CareCall AI integrates live weather data and Met Office warnings so coordinators and staff are always aware of conditions that could affect service delivery — from icy roads and flooding to heat warnings and storms.
- Live weather conditions for your service area
- Met Office yellow, amber & red warning integration
- Automatic alerts to staff when warnings are issued
- Travel safety considerations for coordinators
- Historical weather data logged against incidents
- Helps evidence extreme weather in CIW reports
Denbighshire • Now
4°C
Feels like 1°C
Light Rain
YELLOW WARNING — Ice
Met Office • Valid until 10:00 AM
Icy patches likely on untreated roads and pavements. Extra care needed when walking to and from clients' homes.
Hourly Forecast
10AM
🌧️4°
12PM
🌥️6°
2PM
🌧️5°
4PM
🌧️4°
6PM
🌙2°
Staff Impact Assessment
Built Specifically for Domiciliary Care
CareCall AI isn't a generic business tool adapted for care. It was designed from scratch for the unique challenges of domiciliary care delivery — where your team is spread across the community, visiting people in their homes, and needs tools that work in the real world.
Community-Based Operations
GPS tracking and location-aware features built for teams that work across a wide geographic area, not in a single building.
Visit-Centric Workflows
Clock in/out at each visit with automatic care documentation. Every interaction is captured in the context of the visit.
Person-Centred Care Records
Mood tracking, food/fluid intake, personal care tasks — the holistic care data that matters for domiciliary care.
Emergency Response Ready
Incident reporting with severity levels, safeguarding protocols, and notification workflows for when things don’t go to plan.
Lone Worker Safety
Real-time GPS visibility means coordinators always know where their carers are, supporting lone worker safety policies.
24/7
Operations Support
15s
GPS Update Interval
42+
Integrated Features
100%
Welsh CIW Focused
CIW Compliance, Built In
Care Inspectorate Wales expects care providers to maintain comprehensive records, report incidents promptly, ensure staff are trained, and demonstrate person-centred care. CareCall AI makes this effortless.
Incident Reporting & Notifications
Every incident is categorised, timestamped, and stored with full details including severity, witnesses, and whether it requires CIW notification. Managers receive instant alerts for serious incidents.
Care Documentation Trail
Every care visit is documented with clock-in/out times, GPS location verification, care tasks completed, and detailed notes. This creates the evidence trail that CIW inspectors expect to see.
Training Compliance Tracking
Track mandatory training requirements, completion dates, expiry dates, and renewal schedules for every staff member. The system flags when training is due or overdue.
Staff Qualification Records
Maintain digital records of DBS checks, qualifications, certifications, and right-to-work documentation. Everything is stored securely and accessible for inspection.
Safeguarding Protocols
Dedicated safeguarding incident category with escalation workflows. Log concerns, track family and GP notifications, and maintain a complete safeguarding audit trail.
Audit-Ready Reporting
Generate compliance reports covering incidents, training status, care delivery metrics, and staff performance. Be inspection-ready at all times, not just when CIW is coming.
Who Is CareCall AI For?
Whether you're a growing agency or an established provider, CareCall AI scales with your needs.
Domiciliary Care Agencies
The core use case — manage staff, visits, and compliance across your community care operations.
Care Coordinators
The GPS control room and rota tools give you real-time visibility and complete operational control.
Care Managers
Analytics, reports, approval workflows, and compliance tracking — everything you need to manage effectively.
Frontline Carers
A simple, intuitive mobile app that makes documentation quick and keeps you connected to your team.
See CareCall AI for Yourself
Request a free demo and we'll set you up with your own dedicated instance.
Explore every feature with sample data — no commitment, no credit card, no pressure. Just a chance to see how CareCall AI can transform your care operations.
Frequently Asked Questions
What is CareCall AI?
CareCall AI is an all-in-one staff management and care operations platform built specifically for domiciliary care agencies. It combines real-time GPS tracking, rota management, care documentation, incident reporting, training, messaging, payroll, and compliance tools into a single application.
Who is CareCall AI designed for?
CareCall AI is designed for domiciliary care agencies, home care providers, and supported living services — particularly those operating in Wales who need to meet Care Inspectorate Wales (CIW) requirements. It’s used by care coordinators, managers, supervisors, and frontline carers.
Does it work on mobile phones?
Yes. CareCall AI is a Progressive Web App (PWA) that works on any device with a web browser. It also runs natively on iOS and Android devices. Carers can use it in the field with offline support — data syncs automatically when connectivity returns.
How does the GPS tracking work?
When carers clock in and out of visits, their GPS location is captured automatically. The control room displays all active staff on a live map with updates every 15 seconds, giving coordinators complete visibility of operations.
Is our data secure?
Absolutely. CareCall AI uses enterprise-grade security with encrypted data storage, role-based access controls, and secure authentication including biometric login. All data is hosted on secure cloud infrastructure.
Can we try it before committing?
Yes! We offer a free demo where we’ll set you up with your own dedicated instance of CareCall AI so you can explore all features with sample data. Contact us to arrange your demo.
How is CareCall AI different from other care management systems?
CareCall AI is built by carers, for carers. Our development team includes experienced care professionals who understand the daily realities of domiciliary care. It’s designed from the ground up for CIW compliance, not retrofitted. And it’s a complete all-in-one platform — not a collection of separate tools bolted together.
Ready to Transform How You Deliver Care?
CareCall AI is more than software — it's a complete operational platform built by people who understand care. Let us show you what it can do for your agency.