Frequently Asked Questions

We provide domiciliary care (personal care at home), respite care, sit-in services, emergency response, social care, palliative care, and professional training in care and pre-hospital emergency care.

We cover Denbighshire, Conwy, and Wrexham in North Wales. This includes towns like Denbigh, Rhyl, Prestatyn, Ruthin, Colwyn Bay, Llandudno, Abergele, Wrexham, Llangollen, and all surrounding rural areas.

Yes. We are fully registered with and regulated by Care Inspectorate Wales (CIW), the independent regulator of social care in Wales. Our registration ensures we meet the standards required by the Regulation and Inspection of Social Care (Wales) Act 2016.

We have our own trained emergency care responders on shift — staff with pre-hospital emergency care skills who can respond rapidly to urgent situations. We also offer training services, meaning our carers are among the best-trained in the sector.

Yes. We are a Welsh company and we support the Welsh language. Where possible, we match Welsh-speaking carers with Welsh-speaking clients. We operate in accordance with the Active Offer principle.

Simply contact us by phone (01824 538688) or through our contact form. We will arrange a free, no-obligation assessment to understand your needs and create a personalised care plan.

In many cases, we can begin care within 24-48 hours of an assessment. For emergency situations, our rapid response team may be able to help even sooner.

We carefully match carers with clients based on personality, skills, and needs. While we cannot guarantee a specific carer at all times, we aim for consistency and will always try to accommodate preferences.

One of our team will visit you (or your family member) at home. We discuss your needs, preferences, daily routines, and any health conditions. From this, we create a personalised care plan. There is no charge and no obligation.

Costs depend on the type and frequency of care needed. We provide transparent pricing and will discuss costs openly during the assessment. Contact us for a personalised quote.

You may be eligible for funded or partially-funded care through your local authority (Denbighshire, Conwy, or Wrexham). This is determined by a social care needs assessment. We can help guide you through the process. See our funding guidance page for more details.

If you have a primary health need, you may qualify for NHS Continuing Healthcare funding, which covers the full cost of care. Your GP, hospital discharge team, or local authority can refer you for a CHC assessment.

Yes. If you receive a direct payment from your local authority, you can use it to pay for our services. We can help you set this up.

We have trained emergency care responders on shift who can respond rapidly to urgent care situations — falls, sudden illness, welfare checks, urgent personal care, and hospital discharge support.

Response times depend on location and availability, but we aim to respond as quickly as possible. Our responders cover Denbighshire, Conwy, and Wrexham.

We provide emergency response outside of normal care hours. Contact us to discuss availability for your area.