Compliance, Safeguarding & Funding
Transparency and accountability are at the heart of everything we do. This page explains the regulations we work within, how we protect the people we support, the standards our staff are held to, and how care can be funded in Wales.
Care Inspectorate Wales (CIW)
Care Inspectorate Wales (CIW) is the independent regulator of social care and childcare in Wales. CIW registers, inspects, and takes action to improve the quality and safety of care services. All domiciliary care agencies in Wales must be registered with CIW and comply with the Regulation and Inspection of Social Care (Wales) Act 2016.
Accredilink Community Response Taskforce is fully registered with CIW. Our Responsible Individual and registered manager are assessed as fit and proper persons to operate a care service. Our CIW inspection reports are publicly available — we are transparent about our performance and committed to continuous improvement.
What CIW Registration Means for You
Welsh Legislation We Work Within
Social Services and Well-being (Wales) Act 2014
The primary legislation governing social care in Wales. It places individuals at the centre of their care, promotes wellbeing, gives people a stronger voice and control over their support, and ensures preventative services are prioritised. Our care planning, assessments, and delivery are all built around this Act.
Regulation and Inspection of Social Care (Wales) Act 2016
This Act governs how care services are registered, regulated, and inspected in Wales. It requires providers to have a Responsible Individual, registered manager, and registered workforce. It gives CIW the power to inspect services and take enforcement action where standards are not met.
Well-being of Future Generations (Wales) Act 2015
This Act requires public bodies in Wales to think about the long-term impact of their decisions. Our services contribute to its goals of a healthier, more equal, more resilient, and more cohesive Wales — supporting individuals to participate in their communities and live independently.
Mental Capacity Act 2005
We work within the Mental Capacity Act and the Deprivation of Liberty Safeguards (DoLS). We always assume capacity, support individuals to make their own decisions where possible, and follow the best interests process when someone lacks capacity for a specific decision.
Health and Safety at Work Act 1974
We have a legal duty to ensure the health, safety, and welfare of our staff and the people they support. This includes risk assessments for every care environment, safe working practices, manual handling procedures, COSHH compliance, and incident reporting.
Equality Act 2010
We are committed to treating every individual with dignity and respect regardless of age, disability, gender, race, religion, sexual orientation, or any other protected characteristic. We make reasonable adjustments to ensure our services are accessible to everyone.
Safeguarding
Safeguarding is everyone's responsibility. Accredilink Community Response Taskforce is committed to safeguarding and promoting the welfare of all individuals we support. We recognise that everyone has the right to live free from abuse, neglect, and exploitation.
Our safeguarding procedures are designed to protect vulnerable adults and to ensure that concerns are identified and acted upon promptly. We follow the Wales Safeguarding Procedures and work closely with local authority safeguarding teams in Denbighshire, Conwy, and Wrexham.
Recognising Abuse
We train our staff to recognise all forms of abuse, including:
Report a Safeguarding Concern
If you have a concern about someone we support or the conduct of any of our staff, contact us immediately:
Phone: 01824 538688
Email: safeguarding@accredilinkcare.co.uk
You can also contact your local authority safeguarding team directly, or call the police if someone is in immediate danger.
Staff Registration & Training
Social Care Wales Registration
All of our care workers are registered (or actively registering) with Social Care Wales — the workforce regulator for social care in Wales. This means our staff meet professional standards, complete required qualifications, and are held accountable to a code of professional practice.
Registration with Social Care Wales ensures that every care worker has been checked for fitness to practise, holds the required qualifications, and maintains their professional development. It provides an additional layer of protection for the people we support.
Training & Qualifications
Quality Assurance
Beyond regulatory compliance, we operate our own internal quality assurance programme to ensure our care consistently meets the highest standards. We believe that good enough is never good enough.
Unannounced Spot Checks
Regular unannounced visits to observe care delivery in practice, ensuring carers follow care plans and maintain professional standards at all times.
Staff Supervision
Monthly one-to-one supervision sessions for all care staff, covering performance, wellbeing, training needs, and any concerns about the people they support.
Care Plan Reviews
Regular reviews of all care plans with the individual and their family. Plans are updated whenever circumstances change, ensuring care remains relevant and effective.
Satisfaction Surveys
Regular feedback surveys for clients, families, and referring professionals. Results are analysed and acted upon to drive continuous improvement.
Incident Analysis
All incidents, near-misses, and complaints are logged, investigated, and reviewed. We use lessons learned to prevent recurrence and improve practice.
Technology & Monitoring
Modern care management technology enables real-time monitoring of visits, digital care records, and electronic medication management for improved accuracy and accountability.
Care Funding Guidance
Understanding how to pay for care can be confusing. There are several ways to fund domiciliary care in Wales, and many people don't realise they may be eligible for financial support.
Local Authority Funded Care
Your local authority (Denbighshire, Conwy, or Wrexham) can carry out a social care needs assessment to determine if you're eligible for funded care.
- • Anyone can request an assessment — no GP referral needed
- • The assessment is free and looks at your care and support needs
- • A financial assessment determines your contribution
- • In Wales, the maximum weekly charge is capped (currently £100/week)
Direct Payments
If assessed as eligible for local authority-funded care, you can request a direct payment — money paid directly to you to arrange your own care. This gives you more choice and control over who provides your care and when. You can use direct payments to pay for our services.
NHS Continuing Healthcare (CHC)
If you have a primary health need, you may qualify for NHS Continuing Healthcare — fully funded by the NHS, covering all your care costs.
CHC is assessed by a multi-disciplinary team. Your GP, hospital discharge coordinator, or social worker can initiate the process.
Attendance Allowance
If you're over 65 and need help with personal care or supervision, you may be eligible for Attendance Allowance from the DWP — worth up to £108.55 per week (2024/25 rate).
Non-means-tested, tax-free, and doesn't affect other benefits. Apply directly to the DWP.
Self-Funding (Private)
If you prefer to arrange and pay for care privately, we offer competitive rates with transparent pricing. There's no waiting list for self-funded care — we can often begin within 24-48 hours. Many families choose this route for flexibility and speed.
Carers' Support
If you are an unpaid carer, you have a legal right to a carer's assessment under the Social Services and Well-being (Wales) Act 2014. This can lead to support services including respite care, sit-in services, and financial assistance to help you in your caring role.
Need Help With Funding?
We understand that navigating care funding can be overwhelming. Our team can help guide you through the process, explain your options, and support you in accessing any funding you may be entitled to.
Contact Us for GuidanceData Protection & Confidentiality
We take data protection seriously. Accredilink is registered with the Information Commissioner's Office (ICO) and fully complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
All personal information — including care records, health data, and contact details — is stored securely, accessed only by authorised staff, and used solely for the purpose of delivering care. We never share personal information with third parties without consent, unless required by law or for safeguarding purposes.
Our staff receive data protection training as part of their induction and annual refresher programme. We have a Data Protection Officer and clear policies on information governance, subject access requests, data breaches, and records retention.
Complaints Procedure
We welcome feedback — including complaints. If something has gone wrong or you are unhappy with any aspect of our service, we want to know so we can put it right and learn from it.
Raise the Issue
Speak to your carer, their supervisor, or contact our office directly by phone or email. Many concerns can be resolved quickly and informally.
Formal Complaint
If you wish to make a formal complaint, we will acknowledge it within 2 working days and aim to provide a full written response within 20 working days.
Escalation
If you are not satisfied with our response, you can escalate your complaint to the Public Services Ombudsman for Wales or contact Care Inspectorate Wales directly.
Contact us about a complaint:
Phone: 01824 538688
Email: complaints@accredilinkcare.co.uk
Write to: Accredilink CRT, [Office Address], Denbighshire
Welsh Language Commitment
We are proud to serve communities across Denbighshire, Conwy, and Wrexham where the Welsh language is spoken widely. We are committed to the Active Offer under the Welsh Government's More Than Just Words strategic framework — meaning we offer Welsh language services without people having to ask.
For many Welsh speakers — particularly older people, those living with dementia, and individuals in distress — receiving care in their first language is not a luxury, it is a necessity. Communicating in Welsh can reduce anxiety, improve understanding, and make care feel more personal and natural.
We actively recruit Welsh-speaking staff and identify Welsh language skills during our assessment process so that we can match Welsh-speaking carers with individuals who prefer to communicate in Welsh.
Questions About Our Standards?
We are always happy to discuss our compliance, safeguarding procedures, or funding options. Get in touch for a confidential conversation.