Accessibility Statement

1. Our Commitment

Accredilink Community Response Taskforce is committed to ensuring that our website, accredilinkcare.co.uk, is accessible to the widest possible audience, including people with disabilities. We believe that everyone has the right to access information about care services, and we strive to provide an inclusive digital experience.

As a care provider serving communities across Denbighshire, Conwy, and Wrexham in North Wales, we recognise that many of the people who visit our website may be older adults, people with disabilities, or family members and carers who need clear and accessible information. Accessibility is not an afterthought for us — it is a core part of how we deliver our services, both online and offline.

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as recommended by the UK Government and the Equality and Human Rights Commission.

2. What We Have Done

We have taken the following steps to make our website accessible:

Design and layout

• Used a clear, consistent layout across all pages with logical heading structure
• Ensured sufficient colour contrast between text and background colours throughout the site
• Designed all pages to be fully responsive, working on mobile phones, tablets, and desktop computers
• Used readable font sizes with the ability to resize text using browser controls without loss of content
• Avoided content that flashes or blinks, which could cause seizures in people with photosensitive epilepsy

Navigation and structure

• Provided a clear, consistent navigation menu that works with keyboard navigation
• Used semantic HTML elements (headings, lists, landmarks) to help screen reader users understand page structure
• Ensured all interactive elements (links, buttons, forms) are accessible via keyboard
• Included descriptive link text so that links make sense out of context
• Provided skip-to-content functionality where appropriate

Images and media

• Added alternative text (alt text) to all meaningful images
• Used decorative images appropriately, marked so screen readers can skip them
• Ensured images do not contain text that is not available in another format

Forms and interaction

• Labelled all form fields clearly and associated labels with their inputs
• Provided clear error messages and instructions when form submissions fail
• Ensured all form controls are accessible with keyboard and screen readers

Content

• Written content in plain English, avoiding unnecessary jargon
• Structured content with clear headings, short paragraphs, and bulleted lists for easy scanning
• Provided contact information in multiple formats (phone, email, online form) so people can reach us in the way that works best for them

3. Accessibility Features

The following features are available on our website to support accessibility:

4. Known Limitations

Despite our best efforts, there may be some areas of the website that are not yet fully accessible. We are aware of the following limitations and are working to address them:

• PDF documents: Some downloadable documents may not be fully accessible to screen readers. We are working to ensure all new documents meet accessibility standards. If you need information from a PDF in an alternative format, please contact us.
• Older content: Some older blog posts or pages may not have been fully reviewed for accessibility. We are auditing and updating content on an ongoing basis.
• Third-party content: Some embedded content from third-party services (such as maps or social media feeds) may not meet all accessibility standards. We have limited control over the accessibility of third-party content but choose providers with accessibility in mind where possible.
• Complex tables or data: Where tables are used for data presentation, some may not yet have full row and column header associations for screen readers.

We are committed to continuous improvement and will address these limitations as part of our ongoing accessibility review programme.

5. How to Get Information in an Accessible Format

If you have difficulty accessing any content on this website, or if you need information in an alternative format, we are happy to help. We can provide information in the following formats on request:

• Large print
• Audio format
• Easy read
• Welsh language (Cymraeg)
• Other formats on request

Please contact us and we will do our best to accommodate your needs within a reasonable timeframe.

6. Reporting Accessibility Issues

We welcome feedback about the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

You can also use our contact form to report accessibility issues.

7. Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you can contact the Equality and Human Rights Commission (EHRC) for further advice and assistance.

The EHRC is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. While Accredilink Community Response Taskforce is not a public sector body, we voluntarily adhere to these standards because we believe in equal access to information for everyone.

You can contact the Equality Advisory Support Service (EASS) if you have experienced discrimination:

• Website: equalityadvisoryservice.com
• Phone: 0808 800 0082
• Textphone: 0808 800 0084
• Email: correspondence@equalityadvisoryservice.com

In Wales, you can also contact the Equality and Human Rights Commission Wales office:

• Phone: 029 2044 7710
• Post: Equality and Human Rights Commission, Block 1, Spur D, Government Buildings, St Agnes Road, Gabalfa, Cardiff CF14 4YJ

8. Technical Information

This website is built using modern web technologies and is designed to be compatible with current assistive technologies:

• HTML5: Semantic markup with proper heading hierarchy and landmark regions
• CSS: Responsive design using relative units to support text resizing
• JavaScript: Progressive enhancement approach; core content is accessible without JavaScript
• ARIA: Accessible Rich Internet Applications attributes used where semantic HTML alone is not sufficient

Browser and assistive technology compatibility

This website has been designed to be compatible with the following:

• Recent versions of Chrome, Firefox, Safari, and Edge
• JAWS and NVDA screen readers on Windows
• VoiceOver on macOS and iOS
• TalkBack on Android
• Windows Magnifier and macOS Zoom
• Dragon NaturallySpeaking voice recognition

9. Our Ongoing Commitment

Accessibility is an ongoing effort. We are committed to the following:

• Conducting regular accessibility audits of the website
• Ensuring all new content and features meet WCAG 2.1 AA standards
• Training our team to create and maintain accessible content
• Acting promptly on accessibility feedback from users
• Reviewing and updating this statement annually
• Working towards WCAG 2.2 compliance as standards evolve

We recognise that accessibility is not a one-time task but a continuous process of improvement. We are committed to making our website — and all of our services — as accessible and inclusive as possible for the communities we serve across North Wales.

10. Related Policies

For more information about how we protect your data and your rights, please see:

• Privacy Policy — How we handle your personal data
• Terms and Conditions — Terms of use for this website
• Cookie Policy — How we use cookies
• Compliance, Safeguarding & Funding — Our regulatory compliance and standards