Terms and Conditions

1. Introduction

These terms and conditions ("Terms") govern your use of the website operated by Accredilink Community Response Taskforce ("we", "us", "our"), accessible at accredilinkcare.co.uk ("the Website").

Accredilink Community Response Taskforce is a not-for-profit organisation providing care and support services across Denbighshire, Conwy, and Wrexham, North Wales. We are regulated by Care Inspectorate Wales (CIW).

Registered address: The Hummingbird, 27-29 High St, Denbigh LL16 3HY
Phone: 01824 538688
Email: enquiries@accredilinkcare.co.uk

By accessing and using this Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Website.

2. Use of the Website

This Website is provided for general information purposes about our care services, our organisation, and related topics. You may use the Website for lawful purposes only. You must not:

• Use the Website in any way that breaches any applicable local, national, or international law or regulation
• Use the Website in any way that is fraudulent or deceptive, or has any fraudulent or deceptive purpose or effect
• Transmit or procure the sending of any unsolicited advertising, promotional material, or spam through the Website
• Knowingly introduce viruses, trojans, worms, or other malicious or technologically harmful material
• Attempt to gain unauthorised access to the Website, its server, or any database connected to the Website
• Attack the Website via a denial-of-service attack or similar
• Use the Website to collect or harvest personal information of other users

We reserve the right to restrict access to the Website, or parts of it, at our discretion without notice.

3. Our Services

The Website provides information about the care and support services we offer, including but not limited to:

• Domiciliary care (personal care at home)
• Respite care
• Sit-in services
• Emergency response
• Palliative care
• Social care
• Training and professional development
• Event medical services

The information on this Website is intended to give you a general overview of our services. It does not constitute a contract for services. The specific terms of any care service will be set out in a separate care agreement between you (or the relevant commissioning body) and Accredilink Community Response Taskforce.

All care services are subject to an initial assessment of need, availability, and our ability to safely meet the individual's requirements.

4. No Medical Advice

While our team includes qualified emergency care responders and trained care professionals, the information provided on this Website does not constitute clinical advice. Our blog posts, guides, and service descriptions are for informational and educational purposes only.

5. Intellectual Property

All content on this Website, including but not limited to text, images, graphics, logos, icons, photographs, video, audio, software, and design, is the property of Accredilink Community Response Taskforce or our licensors and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

You may:

• View, download, and print pages from the Website for your own personal, non-commercial use
• Share links to pages on the Website

You must not:

• Reproduce, duplicate, copy, sell, resell, or exploit any part of the Website for commercial purposes without our express written permission
• Modify, adapt, or create derivative works based on the Website content
• Remove any copyright, trademark, or proprietary notices from the Website content
• Frame or mirror any part of the Website on any other website or platform
• Use our name, logo, or branding in any way that suggests endorsement or affiliation without our written consent

The Accredilink name, Accredilink Community Response Taskforce name, and associated logos are trademarks of Accredilink Community Response Taskforce. All rights are reserved.

6. Third-Party Links

The Website may contain links to third-party websites, including but not limited to Care Inspectorate Wales, Social Care Wales, NHS Wales, local authority websites, and other external resources. These links are provided for your convenience and information only.

We have no control over the content, availability, or privacy practices of third-party websites. The inclusion of a link does not imply endorsement or approval of the linked website or its content. We accept no responsibility or liability for any loss or damage arising from your use of third-party websites.

7. Accuracy of Information

We make every reasonable effort to ensure that the information on this Website is accurate and up to date. However, we do not warrant or guarantee that:

• The content on the Website is complete, accurate, or current at all times
• The Website will be available without interruption
• The Website will be free from errors, viruses, or other harmful components

Information about our services, availability, coverage areas, and pricing may change without notice. We recommend contacting us directly to confirm current service details before making decisions based on Website content.

8. Limitation of Liability

To the fullest extent permitted by law:

• We exclude all conditions, warranties, representations, or other terms that may apply to the Website or any content on it, whether express or implied.
• We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, the Website.
• We will not be liable for any indirect, consequential, special, or incidental loss or damage, including but not limited to loss of data, revenue, profits, business, anticipated savings, or goodwill.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.

These limitations of liability apply to the Website only. The provision of our care services is governed by separate care agreements and is subject to the regulatory requirements of Care Inspectorate Wales and applicable Welsh and UK legislation.

9. Indemnity

You agree to indemnify, defend, and hold harmless Accredilink Community Response Taskforce, its officers, employees, agents, and volunteers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms or your misuse of the Website.

10. Privacy and Data Protection

Your privacy is important to us. Our use of your personal data is governed by our Privacy Policy, which forms part of these Terms. Please read it carefully to understand how we collect, use, and protect your information.

For information about the cookies we use, please see our Cookie Policy.

11. Accessibility

We are committed to making this Website accessible to as many people as possible. For details of our accessibility standards and how to report any issues, please see our Accessibility Statement.

12. Changes to These Terms

We may revise these Terms at any time by updating this page. The revised Terms will take effect from the date of publication on the Website. The date of the last update is shown at the top of this page.

You are expected to check this page periodically to take notice of any changes. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If it cannot be so modified, it shall be severed from these Terms. The invalidity of any provision shall not affect the validity and enforceability of the remaining provisions.

14. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Accredilink Community Response Taskforce in relation to your use of the Website. They supersede all prior agreements, representations, and understandings.

These Terms do not govern the provision of care services, which are subject to separate care agreements.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms, please contact us:

• Email: enquiries@accredilinkcare.co.uk
• Phone: 01824 538688
• Post: Accredilink Community Response Taskforce, The Hummingbird, 27-29 High St, Denbigh LL16 3HY

You can also reach us through our contact page.