A Welsh Care Provider
Built on Family Values
Accredilink Community Response Taskforce is a proudly Welsh, family-orientated domiciliary care provider serving Denbighshire, Conwy, and communities right across North Wales.
Founded by Michael and Elen Bohanna, the organisation was built from the ground up with a clear vision: to deliver genuine, community-focused care that keeps people safe and independent in their own homes.
Many of the care team were born and raised in the very communities they serve. They understand the culture, the values, and the importance of a familiar face at the door.
“The best care comes from people who genuinely know and love their community.”
— Michael Bohanna, Responsible Individual
Our Leadership
Michael Bohanna
Responsible Individual & Founder
With a background in pre-hospital emergency care, Michael brings a hands-on approach to everything the organisation does. From recruiting staff to overseeing compliance, nothing happens at Accredilink without his involvement.
Elen Bohanna
Care Manager & Head of Operational Care
Elen is the driving force behind day-to-day care delivery. Unlike many in management, she continues to deliver direct care alongside the team, leading by example. Fluent in Welsh and English.
Comprehensive Care &
Support Services
Domiciliary Care
Personal care, medication support, and daily living assistance in the comfort of your own home. Tailored care plans built around individual routines, preferences, and needs. From morning calls to bedtime support.
Dementia Care
Specialist support for people living with dementia. The team follows established routines, reduces anxiety, and creates moments of genuine connection and joy. Person-centred approaches that adapt as needs change.
Palliative & End of Life Care
Gentle, compassionate support for people with life-limiting conditions. Delivered in partnership with health professionals to keep individuals comfortable, dignified, and at home surrounded by the people they love.
Respite Care
Short-term care to give family carers a well-deserved break. Whether for a few hours, a weekend, or longer — clients are looked after by familiar, trusted care workers while their regular carer recharges.
Specialist & Emergency
Support Services
Overnight Care
Waking or sleeping night care for people who need support through the small hours. Whether managing medication, assisting with personal care, or simply providing reassurance — someone is always there.
Sit-in Services
Companionship and supervision for people who should not be left alone. A trusted care worker stays in the home, providing company, conversation, and peace of mind for the whole family.
Emergency Response
Rapid response to urgent care situations. Trained emergency care responders are available to attend when the unexpected happens, providing pre-hospital care and immediate support.
Social Care & Companionship
Support to maintain social connections and combat loneliness. From accompanying someone to a community group or appointment, to simply sharing a cup of tea and a conversation at home.
Powered by CareCallAI
A purpose-built digital care platform developed in-house to ensure the highest standards of care delivery, transparency, and compliance.
Real-Time Visit Logging
Every care visit logged with GPS verification. Managers have full visibility of who is where and when.
Electronic MAR (eMAR)
Digital medication tracking replaces paper charts. Missed doses flagged immediately with full audit trail.
Clinical Assessments
Waterlow, MUST, NEWS2, Falls Risk, Abbey Pain, Barthel Index, and SALT — all completed digitally.
Family Portal
Families access visit logs, medication records, and care notes in real time through a secure online portal.
Staff Supervision
12-weekly supervision tracking ensures RISCA Regulation 36 compliance. Every session documented and evidenced.
Mobile-First Design
Care workers use the app on their phones during every visit. Works offline and syncs when signal returns.
“CareCallAI was built by a care provider that understands the sector from the inside. It is not a tech company selling to care providers — it is a care provider that built the technology it needed.”
Compliance & Quality
at Every Level
CIW Registered
Fully registered with Care Inspectorate Wales as a domiciliary care provider, meeting all regulatory requirements.
RISCA Compliant
All operations comply with the Regulation and Inspection of Social Care (Wales) Act 2016, including Regulation 36 staff supervision.
Safeguarding
Robust safeguarding procedures with incident reporting built directly into the care management platform. Full audit trail from report to resolution.
Staff Training
Comprehensive induction and ongoing training programme covering all mandatory topics, specialist care skills, and professional development.
Clinical Governance
Digital clinical assessments, wound management tracking, falls recording with pattern analysis, and repositioning charts with gap detection.
Quality Monitoring
Regular audits, spot checks, client feedback reviews, and management oversight ensure consistent, high-quality care delivery at all times.
Serving Communities
Across North Wales
Local care workers delivering care in the communities they know and love. Welsh speaking and English speaking staff available across all areas.
Denbighshire
Conwy & Beyond
Cymraeg a Saesneg — Welsh & English
Many of the care team grew up in the same streets as the people they now look after. Whichever language feels like home, the service is delivered with warmth and understanding.
